How Direct Dispatch Forms Save Airlines Millions

What if your flight delay had nothing to do with the weather—or even the aircraft itself?
What if the real culprit was a phone call… made to someone 3,000 miles away?

“They’re calling someone who’s 3,000 miles away... to get someone who is 30 feet away.” (00:20)

This outdated communication process is still the norm in aviation maintenance.

But what if there was a better way—one that replaces the game of telephone with a direct connection between flight crews and technicians?

Enter: Direct Dispatch from AireXpert.

In this article, you’ll learn how a simple form is transforming aviation maintenance software, cutting downtime, boosting transparency, and modernizing airline maintenance operations.

The Hidden Cost of Outdated Communication

Data Point

Current maintenance reporting requires multiple calls—introducing delay, error, and inefficiency.

“Right now… [they] call maintenance control, who then calls the maintenance station, who then calls the maintenance technician.” (00:15)

This cascade of handoffs slows down response time and obscures accountability.
The result? Unnecessary aircraft downtime and frustrated crews.

Tips

• Audit your communication workflows for bottlenecks.
• Identify how many handoffs occur from pilot to tech.

2. The 30-Second Form That Changes Everything

AireXpert’s solution is a web-based form that flight crews can submit from any device in under 30 seconds.

“We built a simple web-based form... that takes about 30 seconds to complete.” (00:42)

The form includes fields for aircraft ID, gate number, issue, location, and ATA chapter.
It simplifies the entire reporting process—and instantly triggers alerts.

Tips

• Make sure your frontline teams can access digital tools.
• Keep submission steps under 60 seconds to drive adoption.

3. Real-Time Notifications Drive Rapid Response

The form auto-generates a maintenance event and alerts are sent via duty phones, email, and app notifications.

“That notification goes out to any duty phones... the supervisors and leads... as well as notifications through the AireXpert app.” (01:30)

By reaching multiple channels at once, AireXpert ensures no one misses a maintenance request—even during high-traffic operations.

Tips

• Use multi-channel alerting for critical comms.
• Monitor response lag time by shift, station, or tech.

4. From Report to Repair in Under 5 Minutes

One test showed a technician dispatched and onsite in under five minutes.

“The technician was able to arrive at that aircraft in under five minutes.” (01:45)

That’s less time than it typically takes just to place the initial call to maintenance control. This is the tangible impact of cutting out the middleman.

Tips

• Benchmark your average dispatch-to-response time.
• Use real examples to motivate team buy-in.

5. Tracking KPIs and Accountability Built-In

AireXpert tracks when issues were reported, how long response took, and who responded.

“You know exactly when the issue was reported, how long it took to respond, and who responded.” (02:40)

This data is a goldmine for maintenance optimization and operational audits. It’s also key to continuous improvement across shifts and stations.

Tips

• Set KPIs for response time and resolution time.
• Review trends by aircraft type, issue category, or crew.

What does this mean for your airline?

Direct dispatch isn’t just a communication tool—it’s a mindset shift.
By enabling instant, transparent maintenance communication, airlines can reduce downtime, empower crews, and optimize tech ops from the ground up.

Define Action Steps

• For Operations Teams: Evaluate how many steps exist between your flight crews and technicians today.
• For Airline Executives: Track delays tied to communication breakdowns—then model the ROI of cutting even 10 minutes per event.
• For Tech Ops Leaders: Use AireXpert’s event tracking to improve crew training, resource allocation, and response efficiency.

And remember: no one likes waiting on hold—especially when a plane is grounded.

Want to eliminate the game of telephone from your airline operations?

👉 Book a demo with AireXpert today and see how direct dispatch can reduce aircraft downtime—before the next delay hits.

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