Automated Workflows for Airline Tech Ops: How AireXpert Reduces Downtime and Streamlines Communication

Take back your time with automations

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Tech Ops leaders know that unscheduled maintenance isn’t just inconvenient—it’s expensive. But the bigger issue? It's the fragmented systems that make a bad situation worse. Waiting for messages, calls, emails, parts information and other forms of communications that require a process of data entry slows you down, but it doesn't have to.

Using AireXpert's automation tool is a game-changer for tech ops productivity, and our system makes it easy for everyone. Whether you’re an aircraft mechanic, or a tech ops leader—getting minutes back in your operation can be the difference between an on-time flight or a costly delay. With the Workflow Builder you can create ready-to-use templates where anyone can automate processes and connect them to your internal systems which cuts down on time and boosts work on aircraft.

In this feature demo, we walk through how automated workflows are helping airline tech ops teams reduce delays, coordinate faster, and build repeatable processes that actually get followed.

One board. Every event.

The main hub of information within AireXpert is the Live Events board.

This is your real-time command center—scheduled maintenance, unscheduled events, deferred items—all of these things roll into this board.

You don’t need to jump between apps or tabs. Whether you’re tracking progress or triaging a new issue, everything starts here. You have all this data in one place, you're able to assign it, to automate, and you're able to build playbooks around it.

You can filter events by:

• Task type
• Station or location
• Current status
• Event classification

That means fewer emails. Fewer status updates. And fewer surprises.

Automate the work that slows you down

Manual work bogs teams down—especially in high-pressure ops environments.

AireXpert lets you create automated workflows that trigger based on specific actions or conditions. Once something happens (say, a deferred task is flagged or an AOG event is created), the system immediately kicks off the right next steps.

Workflows automate a lot of the low-value tasks in the operation, and can drastically cut down on feedback loops and other contingent processes.

Here’s what you can automate:

• Task creation with pre-filled forms and tags
• Assignment to specific roles or teams
• Notification routing across Teams, email, or SMS
• Documentation capture and timestamping

This removes human error from repetitive tasks and frees your team to focus on the work that truly needs their attention.

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Playbooks That Run Themselves

Most orgs have SOPs—they just don’t have a way to enforce them consistently.

With AireXpert's workflows, you can turn those SOPs into operational playbooks that you can launch with a single click—or no clicks at all.

Let's say for example that  you have a process for deferred maintenance events. You can easily create a button for that, tie it to a trigger, and the whole thing just runs exactly as you would want it.

Here are a few examples of things you could potentially automate:

• A workflow for every AOG event that alerts a specific team and opens a pre-built response checklist
• A scheduled maintenance playbook that assigns inspections, logs reports, and routes updates without manager involvement
• Escalation logic when events sit idle too long

If you can think of a process, you can automate it. This isn’t just about automation—it’s about removing guesswork.

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By automating low-value tasks, surfacing real-time events, and putting structured workflows into motion, your team gets to do what they’re best at—fixing problems fast and keeping planes in the air. No more wait times. No more more paper inputs and outputs. It's a simple thing, but it has powerful results in your day-to-day operation.