Regional Embraer Operator Case Study
A regional Embraer operator cut 40% of maintenance call volume by adopting AireXpert’s Tech Ops Collaboration platform and use of the Quick Query feature—enabling crews to report issues digitally with photo verification, reducing delays, errors, and freeing up MOC capacity.
How One Regional Carrier Rewired Its Maintenance Comms
Phone calls used to be the only way for flight crews to report aircraft issues.
And that came at a cost.
Crews waited on hold.
Controllers were overwhelmed.
Discrepancies dragged on.
For a regional airline flying an Embraer fleet, this was more than a workflow problem—it was an operational drain. Every minute spent waiting was a minute not spent fixing. Every miscommunication threatened compliance.
So they stopped calling. And started clicking.
Enter Quick Query
This operator implemented Quick Query, a lightweight tool from AireXpert that lets flight crews report issues digitally—right from the flight deck or ramp.
No app download.
No extra training.
Just a direct channel to Maintenance Control and on-call providers.
What changed:
- Real-time reporting: Crews could submit discrepancies instantly—with photos.
- Visual verification: Controllers saw the problem and the fix, without a single call.
- Traceability built-in: Every action logged, every file accessible.
Controllers no longer had to interpret vague reports over the phone. Crews didn’t have to wait for a callback. The loop closed faster—and cleaner.
The Impact
The results were immediate and measurable:
- 📉 40% reduction in MOC call volume
- ⚡ Faster turnaround on reported discrepancies
- ✅ Improved compliance via photo documentation
- 🧩 Fewer documentation errors
- 🕐 More controller capacity for complex issues
And because the tool was integrated into training and reinforced at touchpoints like logbook canisters, adoption was consistent and organic.
This wasn’t a digital transformation initiative.
It was a clarity initiative.
What It Means for You
Ask yourself:
- Are your flight crews still phoning in discrepancies?
- How much controller time is lost on low-value calls?
- Could photo-based reporting help you prevent compliance gaps before they surface?
AireXpert’s Quick Query doesn’t just streamline communication.
It gives your crews back their time. And your ops crew their focus.
Sometimes all it takes to modernize your MRO workflow... is one less call.
Ready to see what a 40% reduction in maintenance call volume looks like?
Let's have a quick chat about how we can optimize your airline tech ops and maintenance.
