Sales Operations Coordinator
We're hiring a Sales Operations Coordinator to support and strengthen our sales team. This role is ideal for someone who’s detail-oriented, emotionally intelligent, tech-savvy, and confident enough to own both internal processes and external interactions. You’ll help our team stay organized, improve how we work, and create a strong first impression with our prospects.
About AireXpert
AireXpert is tech startup in Buffalo, NY that is here to transform the way aircraft maintenance operations occur within an airline. Built exclusively for aircraft operators, our one-of-a-kind digital platform, combines project management and communications technology that connects all maintenance stakeholders and amplifies performance like never before. AireXpert is here to enhance ethical standards to the industry while providing outstanding customer service.
Our crew has gained significant traction with airline brands that you rely on to fly and we’re always giving them tools to transform how they operate. We now have a loyal customer base with high-growth opportunities ahead of us and want you to join our journey!
Key Responsibilities Include
About Us
At AireXpert, we’re on a mission to modernize how the aviation industry communicates, collaborates, and resolves operational issues in real time. Our software connects cross-functional teams with the information and context they need, fast. As we grow, we’re looking for someone who thrives in a high-trust environment and enjoys making the day-to-day feel seamless for the people around them.
The Role
We're hiring a Sales Operations Coordinator to support and strengthen our sales team. This role is ideal for someone who’s detail-oriented, emotionally intelligent, tech-savvy, and confident enough to own both internal processes and external interactions. You’ll help our team stay organized, improve how we work, and create a strong first impression with our prospects.
This is an opportunity to work closely with leadership and shape how our sales engine runs. If you're the kind of person who notices what others miss, loves turning chaos into clarity, and has a knack for people and process, this could be your seat at the table.
What You’ll Do
- Keep our CRM (HubSpot) clean and updated with notes, follow-ups, contacts, and tasks
- Write and schedule personalized follow-ups after meetings
- Maintain a high level of attention to detail - your writing is crisp, clear, and professional
- Help run early discovery demos and external check-ins
- Track pipeline activities and help report on deal health and status
- Build and refine outreach sequences, write compelling cold emails, and help map customer org charts
- Monitor follow-ups and gently (but effectively) hold prospects accountable
- Spot gaps in sales conversations and suggest smart next steps
- Collaborate with marketing on sales materials, campaigns, and content feedback
- Help introduce and roll out new tools and automations (Zapier, spreadsheets, AI apps, etc.)
- Bring structure to the sales process without making it feel robotic
You Might Be a Great Fit If You...
- Are naturally organized and have a systems mindset
- Pick up on nonverbal cues and understand how to navigate relationships
- Are confident and composed when interacting with execs and decision-makers
- Have a proactive, can-do mindset. If you see something off, you fix it
- Are comfortable owning your tasks, but love working with a collaborative team
- Can handle the ebb and flow of long sales cycles without losing momentum
- Take pride in bringing clarity, structure, and momentum to complex processes
- Enjoy building trust with prospects and adding a human touch to every interaction
Qualifications & Requirements
Requirements
- Prior experience in a sales coordination, ops, or client-facing support role
- Strong written communication skills
- Working knowledge of CRM systems (HubSpot preferred)
- Familiarity with spreadsheets, automation tools (Zapier), and AI tools
- Understanding of basic sales funnel mechanics
- Bonus: experience supporting sales teams in a startup or SaaS environment
Work Environment
- Hybrid role: 3 days/week in our Buffalo, NY office
- Fast-paced, collaborative, and transparent culture
- You’ll work closely with leadership and be part of shaping the way we scale
What You’ll Gain
- Exposure to high-level strategy and executive thinking
- Opportunities to grow into customer-facing or operations leadership roles
- A team that values authenticity, urgency, and ownership
- The satisfaction of seeing your work have an immediate impact
Additional Benefits:
Compensation & Benefits
This is a full-time, salaried position based in Buffalo, NY with a starting salary range of $59,000–$65,000, depending on experience and qualifications. AireXpert is proud to be part of StartupNY, which means you won’t pay any New York State income tax on your salary—adding meaningful value to your take-home pay.
We offer a comprehensive benefits package that includes stock options, unlimited PTO, health, dental, and vision insurance, and a hybrid work environment (three days in-office per week). As a team that thrives on global collaboration, you’ll also be expected to travel occasionally—approximately 10–15% of the year—so a valid passport is required. We work with airlines and partners around the world, and you’ll play a part in shaping those relationships.
AireXpert is a fast-growing aviation technology company that values authenticity, urgency, and ownership—as reflected in everything we do. For more about who we are, what we stand for, and how we’re helping transform airline maintenance operations, visit airexpert.net.
To Apply: Send your resume and a short note about what caught your eye in this role to partnerships@airexpert.net
Apply Now
Benefits at a glance
At AireXpert, we’re committed to the wellbeing and success of our team. We are proud to offer benefits that help you to feel and do your best.
Time off to rest and recharge
At our company, we prioritize giving employees ample time to rest and recharge because we understand that well-rested individuals are more productive, creative, and engaged in their work. This approach not only enhances the quality of their output but also fosters a positive work environment, contributing to overall job satisfaction and employee well-being. Life is about more than work.
ESOP - Employee share ownership
At AireXpert, we embrace the Employee Stock Ownership Plan (ESOP) as it fosters a culture of ownership and commitment among employees, encouraging them to contribute more meaningfully to the company's success. By having a stake in the business, employees are more likely to be invested in its growth and performance, aligning their personal goals with the long-term objectives of the company.
Healthcare coverage
Providing healthcare coverage to employees demonstrates a company's commitment to their well-being and job satisfaction, fostering a supportive and productive work environment. We've found that it helps to attract top talent, enhance employee retention, and reduce absenteeism due to health-related issues.
401K with company match
AireXpert makes a meaningful contribution to our employees' futures by offering a robust 401(k) plan. This not only demonstrates our investment in their long-term financial security and well-being but also enhances employee satisfaction and loyalty, as they know we are equally invested in their success beyond the workplace.