Customer Success Specialist

The customer success specialist will answer questions on how to use the AireXpert mobile application and web platform as well as build personal relationships with user groups while engaging in ongoing support efforts.

About AireXpert

AireXpert is tech startup in Buffalo, NY that is here to transform the way aircraft maintenance  operations occur within an airline. Built exclusively for aircraft operators, our one-of-a-kind  digital platform, combines project management and communications technology that connects all  maintenance stakeholders and amplifies performance like never before. AireXpert is here to  enhance ethical standards to the industry while providing outstanding customer service.  

Our crew has gained significant traction with airline brands that you rely on to fly and we’re  always giving them tools to transform how they operate. We now have a loyal customer base  with high-growth opportunities ahead of us and want you to join our journey!

Key Responsibilities Include

  • Occasional travel to airlines and aircraft maintenance bases around the country and virtual/remote engagement to ensure users are onboarded
  • Answer questions on how to use the AireXpert mobile application and web platform
  • Build personal relationships with user groups while engaging in ongoing support efforts
  • Contribute in the product process: share your experiences and ideas to impact how the product is built
  • Develop and utilize your skills as a mentor and leader
  • Help estimate, plan, and execute customer success projects

Qualifications & Requirements


  • You have experience running demos of a product (preferably software) to multiple types of customers
  • Experience doing remote customer support for people in different regions of the country
  • Understanding value propositions of a platform for a specific user
  • Demonstrate an understanding of a user’s environment and have a passion for customer success

Bonus Experience:

  • SaaS or Paas sales experience or relevant knowledge
  • People focused: You take pride in building excellent relationships with others
  • Quality communicator: You can confidently break down tricky topics remotely and in person
  • Interest in industry: A desire to learn about the aerospace industry & culture
  • Surprisingly efficient: You get a lot done quickly, and can translate your skills to the rest of the team to help everyone grow together
  • Location: Buffalo, NY

Additional Benefits:

  • Stock options
  • Unlimited PTO
  • StartupNY status (You don’t pay NYS Income Tax)
  • Health/dental/vision insurance
  • Hybrid work

Apply Now

Apply Now

AireXpert is an equal opportunity employer: we value diversity. We do not discriminate on the  basis of race, religion, color, national origin, gender, sexual orientation, age, marital status,  veteran status, or disability status. We not only value but emphasize diversity of thought and  being.

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the perks

Benefits at a glance

At AireXpert, we’re committed to the wellbeing and success of our team. We are proud to offer benefits that help you to feel and do your best.

Time off to rest and recharge

At our company, we prioritize giving employees ample time to rest and recharge because we understand that well-rested individuals are more productive, creative, and engaged in their work. This approach not only enhances the quality of their output but also fosters a positive work environment, contributing to overall job satisfaction and employee well-being. Life is about more than work.

lady at the hospital getting an injection

ESOP - Employee share ownership

At AireXpert, we embrace the Employee Stock Ownership Plan (ESOP) as it fosters a culture of ownership and commitment among employees, encouraging them to contribute more meaningfully to the company's success. By having a stake in the business, employees are more likely to be invested in its growth and performance, aligning their personal goals with the long-term objectives of the company.

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Healthcare coverage

Providing healthcare coverage to employees demonstrates a company's commitment to their well-being and job satisfaction, fostering a supportive and productive work environment. We've found that it helps to attract top talent, enhance employee retention, and reduce absenteeism due to health-related issues.

401K with company match

AireXpert makes a meaningful contribution to our employees' futures by offering a robust 401(k) plan. This not only demonstrates our investment in their long-term financial security and well-being but also enhances employee satisfaction and loyalty, as they know we are equally invested in their success beyond the workplace.